At The Kreativ Network (“we,” “us,” or “our”), we are committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, engage with us as a client, or subscribe to our messaging services.

1. Information We Collect

We collect information about you in several ways to provide and improve our services:

Personal Information

We collect personal information that you provide to us directly via forms, advertisements, or account setup. This may include:

  • Name

  • Email address

  • Phone number

  • Mailing address (if applicable)

Usage Data & Automated Collection

When you visit our website, we automatically collect certain information about your device and usage to optimize your experience:

  • Device Information: IP address, browser type, and operating system.

  • Interaction Data: Pages visited, links clicked, access times, and duration of visits.

Cookies

We use cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences. You can manage cookie preferences through your browser settings, though disabling cookies may affect website functionality.

Information from Third Parties

We may receive information about you from partners or service providers to assist in our business operations.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To fulfill your requests, provide updates, and manage your account.

  • Communication: To respond to inquiries and send service-related notices.

  • SMS/Text Messaging: To send transactional or marketing messages (detailed in Section 3).

  • Research and Analysis: To analyze usage patterns and improve our website and service offerings.

  • Security & Fraud Prevention: To detect and prevent fraudulent activity and ensure a secure experience.

  • Legal Compliance: To comply with legal and regulatory requirements.

3. SMS/Text Messaging Policy

To comply with A2P 10DLC standards, we maintain distinct processes for Transactional and Marketing SMS communications. We respect your inbox and only send messages based on the specific consent you provide.

Message Categories & Consent Mechanisms

1. Transactional Messages

  • Purpose: These messages include appointment reminders, account notifications, and essential service alerts.

  • How to Opt-In: You consent to these messages by selecting a checkbox during account setup or appointment scheduling.

  • Example: “Your appointment with The Kreativ Network is confirmed for [Date/Time].”

2. Marketing Messages

  • Purpose: These messages include promotions, special offers, and general service updates.

  • How to Opt-In: You consent to these messages by submitting your phone number through a web form specifically designated for marketing updates.

  • Example: “Check out our latest design packages available this month!”

SMS Terms and Conditions

By opting into either category of messages, you agree to the following:

  • Frequency: Message frequency may vary based on your interaction with us.

  • Rates: Message and data rates may apply depending on your mobile carrier plan.

  • Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. You will receive a final confirmation message, after which no further SMS messages will be sent unless you re-opt in.

4. Sharing Your Information

We generally do not share your personal information with third parties, except in the specific circumstances listed below.

IMPORTANT NOTICE REGARDING MOBILE DATA: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Permitted Disclosures

  • Service Providers: We may share information (excluding mobile opt-in data) with third-party vendors who perform services on our behalf, such as website hosting, data analysis, and email delivery. These providers are authorized to use your information only as necessary to provide these services to us.

  • Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or valid legal request.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, provided the recipient agrees to respect this Privacy Policy.

5. Your Choices and Rights

You have control over how your information is used:

  • Opt-Out of SMS: Reply STOP to any text message to unsubscribe.

  • Opt-Out of Email Marketing: Follow the “unsubscribe” link provided in any promotional email.

  • Access and Update: You can access or update your personal information by contacting us directly.

  • Cookie Management: Adjust your browser settings to block or delete cookies.

6. Security

We take reasonable measures—including administrative, technical, and physical safeguards—to protect your information from loss, theft, misuse, and unauthorized access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or for legal/operational reasons. Continued use of our website or services after such changes constitutes acceptance of the new terms. We encourage you to review this policy regularly.

8. Contact Us

If you have questions regarding this Privacy Policy or our data practices, please contact us at:

The Kreativ Network Website: https://kreativnetwork.com/